Refund policy
Last Updated: May 2026
Welcome to ClearSkinVault. We value our customers and want you to shop with confidence. Please read our refund and return policy carefully before making a purchase.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in its original condition
- Item must be returned in the original packaging
- Item must not show signs of damage caused by misuse or improper handling
- Proof of purchase or order confirmation may be required
Non-Returnable Items
The following items may not be eligible for return:
- Personal care and hygiene products that have been opened or used
- Items marked as final sale
- Gift cards (if applicable)
- Products damaged through improper use
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Description of the issue
- Photos showing the product condition (if applicable)
We will review the issue and work toward an appropriate resolution.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your payment provider
- Shipping fees may be non-refundable unless the issue resulted from our error
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received.
Order Cancellation
Orders can only be canceled before processing or shipment begins. Once an order has been shipped, it cannot be canceled.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
ClearSkinVault
Email: support@clearskinvault.shop
Phone: (321) 367-8493
We appreciate your trust in ClearSkinVault and thank you for shopping with us.